Report Council Issues in Melville

Step-by-step guide to logging and escalating service delivery issues in Ward 87, Region B (City of Johannesburg, 2025)

STEP 1: Log the Issue First

Before escalating, you must log the issue directly with the responsible department and get a reference number. Here’s how:

💦 Joburg Water (Burst pipes, water outages, sewerage)

💡 City Power (Electricity outages and faults)

🍃 City Parks (Overgrown trees, park maintenance)

  • 📞 Call: 011 375 5555 or 0860 562 874

🛣 Johannesburg Roads Agency (JRA)

Issues: Potholes, traffic lights, stormwater drains, road damage

  • 📞 Call: 0860 562 874 (Option 5)

  • 📧 Email: hotline@jra.org.za

  • ❌ X/Twitter: @MyJRA

🚔 JMPD (Bylaw enforcement, traffic incidents)

  • 📞 Call: 011 375 5911

🧾 Revenue & Billing Issues

  • 📧 Email: regionBrevenue@joburg.org.za

  • 📞 Call: 0860 562 874 (Option 1)

📊 E-Joburg Portal (Billing, statements, accounts)

🏛 All Other City Issues

📲 STEP 2: Escalate Your Issue

If there’s no action after a reasonable time (depending on the department’s SLA), you can escalate using the escalation format below.

Who to Escalate To

  • Jonathan Thompson (Ward 87): WhatsApp +27 65 808 6245

  • Cllr Kyle Jacobs (Ward Councillor): WhatsApp +27 79 157 1525

Council Escalation Format

📌 Send ONE message with NO screenshots using this exact format:

1️⃣ Name

2️⃣ Address

3️⃣ Contact no

4️⃣ Ref no

5️⃣ Details of issue

6️⃣ Date & time of log

7️⃣ SMSed Link:

➡️ This format ensures the issue can be passed directly to the right depot or department.

❗ NOTE: Escalations do not guarantee immediate resolution. However, they increase visibility and pressure departments to act.

💬 Need More Help?

Feel free to contact the Melville Residents’ Association at

📧 mra@ilovemelville.co.za

Together, we can hold the City accountable and improve service delivery in our community.

Contact MRA